Warranty & Replacement Policy

At FIESTAL, we stand behind the quality and safety of every kids' toy we sell. This Warranty & Replacement Policy explains what is covered under our warranty and how to request a replacement if your item arrives defective or becomes faulty.

1. Manufacturer Warranty Coverage

All products sold on FIESTAL come with full manufacturer warranty coverage against defects in materials and workmanship from the date of delivery. This warranty covers manufacturing issues such as:

• Faulty parts, weak joins, or structural component failures

• Defective electrical or electronic components (e.g., sound/light modules)

• Manufacturing defects in non-toxic paints, finishes, or fabric stitching

• Missing parts or items broken due to a factory defect

2. What Is Not Covered

Our warranty does not cover issues resulting from:

• General wear and tear from normal play (e.g., minor scuffs, paint fading, or natural aging of materials over time)

• Damage caused by misuse, rough handling, accidents, dropping, or intentional damage

• Exposure to water, extreme heat, or chemicals (unless the toy is specifically designed for bath or outdoor use)

• Products that have been altered, modified, or repaired by anyone other than FIESTAL

3. Reporting a Defective or Faulty Item

If you receive a defective item or a fault develops, please contact us as soon as possible at Contact@fiestal.co.uk with the following information:

• Your order number

• A brief description of the issue

• Clear photos or a short video showing the defect or fault

Our customer care team will review your claim within 1–2 business days.

4. Replacement or Refund

If your claim is approved under warranty, we will offer one of the following options at no extra cost to you:

• Replacement: We will dispatch a brand-new replacement item or replacement part free of charge.

• Store Credit or Full Refund: If the item is out of stock or discontinued, we will issue a store credit or full refund to your original payment method.

5. Return of Defective Items

In some cases, we may request that you return the defective item to us for inspection. If a return is required for a verified faulty product, FIESTAL will provide a prepaid shipping label so you incur no out-of-pocket return costs.

6. Contact Us

For any questions regarding our Warranty & Replacement Policy, please reach out to us:

FIESTAL Trading name of FIESTAL LTD

• Email: Contact@fiestal.co.uk

• Phone: +44 7456 089373

• Address: 45 HOMELEA ROAD, BIRMINGHAM, ENGLAND, B25 8TD, United Kingdom

• Business Hours:

  Mon–Fri: 9:00 AM–10:00 PM GMT

  Saturday: 9:00 AM–6:00 PM GMT