Product Authenticity & Sourcing

At FIESTAL, trust and child safety are at the heart of everything we sell. This policy explains our commitment to product authenticity, safety compliance, and how we source the kids' toys available on our Site.

1. 100% Genuine and New Products

Every toy sold on FIESTAL is 100% genuine, authentic, and brand new. We do not sell items that have been previously owned, used, or returned and resold as new. All product listings accurately detail the materials, intended age range, and safety features of the toys.

2. Toy Safety & Material Standards

All toys sold by FIESTAL strictly comply with applicable UK product safety laws, including the Toys (Safety) Regulations 2011 and UK CA / CE marking requirements. Materials are non-toxic, BPA-free, and tested to meet strict UK safety and composition standards, including UK REACH regulations. Age suitability guidelines and safety warnings are clearly stated on individual product listings.

3. Supply Chain Documentation

We maintain complete supply chain and safety compliance documentation for our products, including Declaration of Conformity records, available for verification upon reasonable request. This helps ensure transparency, quality, and accountability at every stage of sourcing.

4. No Grey-Market, Refurbished, or Counterfeit Goods

We have a strict policy against selling:

Grey-market goods (products imported or sold outside of authorised distribution channels)
Refurbished or previously used toys marked as new
Counterfeit or replica toys and games of any kind

Every toy listed on our Site has been sourced through legitimate, authorised manufacturers and distributors.

5. Transparent UK-Based Sourcing

We source our products through transparent, UK-based distribution channels, working with reputable suppliers who meet our strict standards for quality, safety, and authenticity.

6. Reporting Concerns

If you believe you have received a product that is not genuine, or if you have any concerns regarding the quality or safety of a toy purchased from FIESTAL, please contact us immediately at Contact@fiestal.co.uk with your order number and details of your concern. We take all safety and authenticity reports seriously and will investigate promptly.

7. Contact Us

For any questions about product authenticity, safety standards, or sourcing, please contact us:

FIESTAL Trading name of FIESTAL LTD

Email: Contact@fiestal.co.uk
Phone: +44 7456 089373
Address: 45 HOMELEA ROAD, BIRMINGHAM, ENGLAND, B25 8TD, United Kingdom
Business Hours:

Mon–Fri: 9:00 AM–10:00 PM GMT

Saturday: 9:00 AM–6:00 PM GMT